NEW DELHI, September 3: Seeking to bring in greater transparency and ease in consumer grievance redressal, Delhi Development Authority (DDA) is working on four new mobile applications, including one for receiving feedback from allottees for its new housing schemes, all of which would be launched soon.
"We want to increase accountability by leveraging technology and fixing timelines. We want to act as a bridge between citizens and the departments concerned, and these initiatives are steps in that direction," Vice-Chairman Arun Goel told reporters today.
In his first press conference after assuming the charge about a month ago from his predecessor Balvinder Kumar, Goel said, "DDA was working on all these apps simultaneously and we will be releasing them soon."
The first app involves a mechanism by which feedback will be captured from public through it as well as website modules on various parameters of construction such as quality and slope of flooring, finishing of walls, lawns, etc, he said.
"A meeting with RWAs has already been fixed to evolve a system for utilisation of 'maintenance fund' already paid by allottees under new schemes. This system will have sufficient checks and balances to ensure that the contractor does his job well and to the satisfaction of allottees," Goel added.
"A mobile app is also being developed for taking the feedback from general public about the quality of services being offered by DDA in its community halls," the vice-chairman said.
Mobile apps are also being developed for monitoring the quality of roads diverted to facilitate development and for online filling of measurement books.
"The GPS coordinates will be captured while filling the measurement books to ensure that actual measurements is being taken at the site, which will help DDA in controlling the proper utilisation of material as well as timely execution of projects," he said.
As per the road diversion app, the feedback from the public will be utilised in improving the performance and will be linked to payments to be made to the contractors, he added.
"The work on the applications began over a month ago and their demos are also ready," a senior DDA official said.
Besides, the DDA has also decided to make leasehold-to- freehold conversion process "more transparent" by putting up the applications online.
"It will be on the First In First Out (FIFO) basis and we will put them in public domain, so there is no queue jumping," he said.
