Author
CTO, Resulticks
As digital channels and devices proliferate, as tech-savvy consumers shift behavioral patterns and expectations of what “good service” means, and as business models undergo digital transformation, businesses in the banking and financial services, and insurance (BFSI) sector are understandably working feverishly to stay ahead of the industry growth curve.
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Covid-19 has presented unprecedented challenges and opportunities to the entire world. A new normal has emerged with the prolonged suspension of our everyday activities in all walks of life that is reshaping everything—work, school, consumption, entertainment, and more.
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Covid-19 has presented unprecedented challenges and opportunities to the entire world. A new normal has emerged with the prolonged suspension of our everyday activities in all walks of life that is reshaping everything—work, school, consumption, entertainment, and more. Organizations find their regular approaches suddenly inadequate and they are scrambling to undergo a large-scale, if not complete, pivot to digital models to stay relevant and viable in a time of crisis.
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